Our Client Care Commitment
At Rashid Solicitors Ltd, we are committed to providing a professional, clear and accessible legal service that protects your rights and supports your case with care and attention.
We are authorised and regulated by the Solicitors Regulation Authority (SRA No. 8011317) and follow the SRA Code of Conduct for Solicitors, which sets out the standards we must meet in our work and in how we communicate with you.
What You Can Expect from Us
When you instruct us, you can expect:
- A clear explanation of your legal position and options
- Realistic advice on your rights, risks, and likely outcomes
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A written agreement confirming what we will do,
the cost, and the expected timescales - A named solicitor responsible for your matter, with their contact details
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Prompt responses to your queries and regular updates
as your matter progresses - Respect for your confidentiality and privacy at all times
We will always act in your best interest, unless it would be unlawful or unethical for us to do so. We are required by law to avoid conflicts of interest and to follow professional standards of independence and fairness.
Communication and Updates
We aim to respond to all messages within a reasonable timeframe,
usually within 1–3 working days. You will be kept informed of:
- Key developments or delays in your matter
- Any changes in the cost or scope of work
- Any action we need you to take
We may communicate with you by phone, post, email or in person, depending on your preference and the nature of the matter.
Costs and Transparency
Before we begin any work, we will give you clear information about:
- The total cost (or hourly rate if fixed fees are not suitable)
- What is included in the price
- Any likely disbursements or third-party costs
- VAT status (we do not charge VAT on legal fees)
- When and how payments are due
You will receive a client care letter confirming the terms of engagement and
your right to ask questions before agreeing.
Confidentiality and Privacy
We treat all information you give us as confidential, unless we are required to disclose it by law (for example, to prevent a crime or comply with anti-money laundering obligations).
We follow strict privacy and data protection procedures. Please see our Privacy Policy for more detail on how we handle personal data.
Complaints and Concerns
If you are unhappy with any aspect of our service, we encourage you to raise it as soon as possible. We will take your concern seriously and aim to resolve it promptly.
We have a written Complaints Procedure which includes your right to contact the Legal Ombudsman or the Solicitors Regulation Authority if needed.
Our Legal and Regulatory Duties
We are bound by professional duties set by the SRA, including:
- Acting with honesty and integrity
- Delivering services competently and diligently
- Maintaining appropriate supervision and training
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Keeping records of work done, fees charged,
and client communications
We are fully insured and hold professional indemnity insurance
as required by our regulator.
Accessibility and Support
If you need us to communicate with you in a specific way such as large print, another language, or with added confidentiality please let us know. We will make reasonable adjustments to meet your needs wherever possible.
We are committed to being approachable and respectful at all times.
Rashid Solicitors Ltd
Company number: 16130038
SRA Authorisation Number: 8011317
Registered office: 61 Campbell Road, London E3 3GL
Email: hello@rashidsolicitors.com
