Complaints Procedure
We are committed to providing all our clients with a professional and respectful service.
If something goes wrong, we want to hear about it. Raising a concern will not affect how we handle your case.
Step One
Raise Your Concern with Us
If you are unhappy with any aspect of our service or how your matter is being handled, please first contact the solicitor dealing with your case.
Most issues can be resolved quickly and informally at this stage.
If you remain dissatisfied, or would prefer to speak with someone else,
you may make a formal complaint.
Step Two
Make a Formal Complaint
You can make your complaint in writing by email or letter.
Please send it to
[Complaints Handler Name]
Rashid Solicitors
61 Campbell Road, London E3 3GL
Email: hello@rashidsolicitors.com
We will acknowledge your complaint within 7 working days.
We aim to investigate and respond to all formal complaints within 28 days.
If we need more time due to complexity, we will keep you updated.
We will provide you with a written response explaining the outcome of
our investigation and any action we intend to take.
If You Are Not Satisfied
If you are not satisfied with our final response, or we do not respond within 8 weeks,
you may refer your complaint to the Legal Ombudsman.
You must do this
- Within 6 months of receiving our final response, and
- Within 1 year of the issue you are complaining about, or
- Within 1 year of when you should reasonably have known about it
The Legal Ombudsman can be contacted at
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Phone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
The Legal Ombudsman deals with complaints about service issues
such as delay, cost, or poor communication.
Concerns About Misconduct
If you are concerned that we have acted dishonestly, breached SRA rules, or failed to meet our regulatory obligations, you can report the issue
to the Solicitors Regulation Authority.
You can do this via
Website: www.sra.org.uk/consumers/problems
Phone: 0370 606 2555
Email: report@sra.org.uk
